Return and Refund Policy

Effective Date: August 10, 2025

1. Overview

At DesiShimmer, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and refund policy to make the process easy for you.

2. Return Eligibility

• Returns are accepted within 15 days from the date of delivery.

• Products must be unused, unwashed, and in their original condition with all tags and packaging intact.

• Customized or personalized items are not eligible for return unless damaged or defective.

3. How to Initiate a Return

• Contact our customer support team at support@desishimmer.com within 15 days of receiving your order to request a return.

• Provide your order number and reason for the return.

• Our team will guide you through the return process.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Please use a trackable shipping method to ensure the safe return of the product.

5. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 7-10 business days.

• Shipping charges are non-refundable.

6. Exchanges

• We currently do not offer direct exchanges. Please return the item for a refund and place a new order.

7. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at support@desishimmer.com with photos and details.

• We will arrange for a replacement or full refund at no extra cost to you.

8. Contact Us

If you have any questions about returns or refunds, please reach out to us:
Email: support@desishimmer.com